by Brian Wallace | Oct 20, 2009 | Social Media
The New Community Rules is one of the latest social media books out there, written by Tamar Weinberg. Tamar and I are friends and enjoy debating the finer points of social media. While we don’t always agree 😉 she has outdone herself in this book. New and... by Brian Wallace | Oct 16, 2009 | Social Media
If you’ve signed into Reddit recently, you may have noticed a new feature in your sidebar. Perhaps taking a note from Mixx, Redditors are now capable of being rewarded for their contributions to the community.
by Brian Wallace | Oct 16, 2009 | Twitter
The customer is always right. This a phrase that anyone working in customer service should be fully familiar with. While frequently known, albeit infrequently implemented in the “real world,” the saying has taken on a new meaning with the dawn of a...