by Brian Wallace | Nov 11, 2009 | Social Media
Some of you may have noticed a new Twitter Retweet logo marking your friends’ RT’s. Since users, the originators of the term, have been utilizing “RT” (followed by the author’s @name) almost as long as Twitter’s been around, and... by Brian Wallace | Nov 2, 2009 | Social Media
Image via CrunchBase I remember when Plurk first came out. At first glance its user interface was different but once you got to spending some time on the site, it was pretty cool. As luck would have it, Plurk also came around when Twitter was having some of its... by Brian Wallace | Oct 16, 2009 | Twitter
The customer is always right. This a phrase that anyone working in customer service should be fully familiar with. While frequently known, albeit infrequently implemented in the “real world,” the saying has taken on a new meaning with the dawn of a...