502-442-7914 howdy@nowsourcing.com

How Efficient is Customer Service on Twitter?

The customer is always right. This a phrase that anyone working in customer service should be fully familiar with.  While frequently known, albeit infrequently implemented in the “real world,” the saying has taken on a new meaning with the dawn of a...

Yahoo News + Google Updates = Busy Week!

You may or may not be aware, but in New York City this week is a little convention called SMX East.  This is one of the famous conferences put on by Danny Sullivan and team.  SMX East usually draws a big agency crowd, but as with so many conferences, is a great place...