by Brian Wallace | Oct 16, 2009 | Twitter
The customer is always right. This a phrase that anyone working in customer service should be fully familiar with. While frequently known, albeit infrequently implemented in the “real world,” the saying has taken on a new meaning with the dawn of a... by Brian Wallace | Sep 9, 2009 | Social Media
When signing into Reddit this morning and viewing a submission’s commentary, you may notice a slight change to their familiar sidebar. A percentage is now given detailing the proportion of voters who enjoyed the post, along with a few other changes.
by Brian Wallace | Aug 5, 2009 | social gaming
Anyone that sees me on Facebook probably thinks I’m a Mafia Wars addict. If I were to tell you I was doing research, you’d probably laugh – but I am. 🙂 I’ve been closely watching the frequency of social interactions that Zynga, the makers of...